Sunset Marquis is committed to providing all guests with a comfortable and positive experience. We utilize all available technologies to accommodate the widest possible audience, regardless of physical or functional abilities. We continually work to ensure best practices are followed and that tools are implemented to make the process of navigating our web site and our grounds is as easy as possible, while still providing the information people need in the format they require. Our goal is to adhere to and follow the standards, guidelines and recommendations as defined by the Americans With Disabilities Act regarding the use of our web site and when visiting our hotel for those with visual or physical limitations.
Accessible Website and Web Content
Sunset Marquis is committed to providing all guests with a comfortable and positive experience. We utilize all available technologies to accommodate the widest possible audience, regardless of physical or functional abilities. We continually work to ensure best practices are followed and that tools are implemented to make the process of navigating our web site and our grounds is as easy as possible, while still providing the information people need in the format they require. Our goal is to adhere to and follow the standards, guidelines and recommendations as defined by the Americans With Disabilities Act regarding the use of our web site and when visiting our hotel for those with visual or physical limitations.
Accessible Rooms
Our accessible rooms have blinking lights on the wall to notify the hearing impaired. They also feature ADA alert kits for the hearing impaired that include a multi-function alerting system for phone, door knock, alarm clock and sound alerting. Smoke detectors, in-line telephone amplifiers, text telephones, and Assistive Listening Devices are also available. Guest room TVs have closed captioning. Some bathrooms have roll-in showers and handrails by the toilet. All handicap accessible guest rooms and facilities are on the ground floor.
Accessible Junior Villa
Sized from 400-500 square feet (37.16 to 46.45 m²), the Junior Villa at our West Hollywood hotel combine bedroom and living areas into one large open space. It features granite countertops in our bathrooms and other upgraded amenities.
Because of its size and the comfort of its furnishings, our one-bedroom villa is as homey as an apartment a friend has lent you while they’re out of town. The room offers a spacious living areas as well as patios with garden views.
Valet team can assist with vehicles that are specially outfitted as well.
Service animals are always welcome
TTY is available for guest use upon request
Hotel employees and restaurant staff will read menus and other printed information for guests with limited vision
Hotel employees can provide both verbal directions or escorted support on the hotel property
Elevators provide access to every floor and level of the main hotel building
Audible indications for visually impaired guests
All accessible guest rooms and facilities are on the ground floor, with the exception of the Villa pool which is accessible via elevator.
Non-Accessible Areas
Due to the layout of our hotel, various elevation changes, and the original construction dates of some rooms back to the 1930’s and 1940’s, we do have some spaces that are not accessible via wheelchairs. However, with advance notice, our staff is capable of assisting our guests in accessing these areas. The specific areas include Villa 20’s patio, the Villa pool restroom, and a garden seating area directly below the Villa pool.
Feedback
Sunset Marquis is continually working to try and ensure that all areas of the website meet these guidelines. In the meantime should you experience any difficulty in accessing our pages please do not hesitate to contact us at 800-858-9758 or accessibility@sunsetmarquis.com.