Spa Coordinator

Department:   Spa Coordinator

Reports to:      Spa Manager

Shift:                 AM   (Part-time)      


JOB RESPONSIBILITIES:

Responsible for Greeting guests and providing pre-treatment procedures and refreshments.

  • Provide exceptional customer service and assist guests with any questions.
  • Answer telephones within 3 rings using the correct salutations and telephone etiquette.
  • Ability to book appointments in Spa software.
  • Promote positive guest relations to all individuals approaching the Spa, including greeting/checking-in.
  • Maintain complete knowledge in the use of all office equipment, computer and manual systems.
  • Maintain complete knowledge of all Spa services, rates, special packages and promotions.
  • Organized with the ability to multi-task in a fast-paced environment.
  • Ability to think clearly and remain calm in pressure situations.
  • Ability to up-sell or offer additional products/services.
  • Ability to communicate well, both written and oral.
  • Ability to communicate with guests, therapists, hotel employees and managers.
  • Ability to focus attention on details and follow through on all tasks.
  • Responsible for cleanliness of Spa.
  • Responsible for comfort of guests, including offering and filling refreshments.
  • Responsible for posting charges of Spa services, printing reports and keeping Spa bank secure at all times.
  • Responsible for helping with set up and break down of treatments rooms.
  • Responsible for helping with stocking treatment rooms.
  • Responsible for refilling spa area supplies for guests (sheets, towels, robes, towels, slippers, etc).
  • Responsible for helping with inventory.
  • Responsible for opening and closing Spa.
  • Perform other job related duties as assigned.

JOB/SKILLS REQUIREMENTS:

  • High school graduate.
  • Previous secretarial/administrative assistant experience.
  • Previous Spa experience a plus.
  • Excellent English language skills.
  • Excellent filing and organizational skills.
  • Excellent communication skills, both written and oral.
  • Positive attitude a must.

Desirable:

  • Cosmetology License
  • Experience in hair and updo’s.

*Please Note: This is not a full job description

We are an Equal Opportunity Employer

Sunset Marquis

1200 Alta Loma Road
West Hollywood, CA
90069

RESERVATIONS

Toll-Free: 800.858.9758
P: 310.657.1333
F: 310.652.5300

Live @ Sunset Marquis

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