Careers at the Sunset Marquis

Raleigh Enterprises primary operating businesses include Raleigh Studios, Sunset Marquis Hotel and Villas, Filekeepers and Rosenthal – The Malibu Estate Wines. Working at one of our company’s means joining a team built on a culture of mutual respect, service excellence, and the strong foundations of family-owned companies. When you’re working at the crossroads of entertainment, luxury, and hospitality, there’s never a dull moment.

The Sunset Marquis is a four diamond hotel in West Hollywood that includes Cavatina restaurant, Bar 1200 and Spa. We offer a great benefit package that includes health benefits, 401k matching plans, life insurance, free monthly metro pass, free onsite parking, employee meals, carpool programs and other incentives. If you are a team player, hard worker and eager to grow within a family owned company please apply!

Submit your resume or browse open positions at our luxury hotel in West Hollywood below.

  • PM Dispatcher

    Department:   Housekeeping

    Reports to:     PM Supervisor

    Shift:                 PM         

     

    JOB OVERVIEW:

    The Dispatcher is responsible for creating an attentive and positive approach to all communication through the Housekeeping department with guests and staff. Efficiently communicates to the proper areas of any changes and issues as they arise, throughout the shift.


    JOB RESPONSIBILITIES:

    • Interact with guests in a courteous, polite and helpful manner, immediately responding and delegating guest requests.
    • Review and resolve guest traces and special requests to ensure that the guests’ needs are met.
    • Follow up and receive updates of remainder arrival rooms with Rooms Inspectors and Room Attendants for statuses of pending rooms- check in is at 3pm. In addition, ensure that Not Reserved rooms are assigned to be cleaned and inspected.
    • Follow up with Mini Bar, Room Service and Maintenance for any pending rooms from AM shift.
    • Record, monitor, and update list of ‘Do Not Disturb’ rooms.
    • Constantly check room statuses on Opera and advise/update Front
      Desk/MOD of rooms ready for occupancy or rooms pending and reasons.
    • Investigate and report to the PM Supervisor any complaints regarding housekeeping service. Report issues immediately to the PM Supervisor and/or MOD.
    • Investigate and report to the PM Supervisor any complaints regarding faulty, damaged and/or missing equipment. Report issues immediately to the PM Supervisor and/or MOD.
    • Complete and email to the appropriate recipients the HSK PM Update, which is utilized as the pass on to the next day AM Dispatcher/Management.
    • Adjust the next day Daily Schedule, as needed- i.e. employee call out.
    • Ensure that all guest laundry is properly counted and listed on the guest’s laundry ticket. Ensure that all guest information is correct and properly recorded in the Guest Laundry Logbook.
    • Accurately receive, inspect, count and prepare guest laundry at time of delivery. Send up guest laundry at the appropriate time and ensure that the Guest Laundry Logbook is accurate and complete.
    • Banquet Event Orders (BEOs): Print, review and highlight essentials and place under the proper day/date on the BEO board. Assist the PM Supervisor in the organization and preparation for any event, as needed.
    • Assist the PM Supervisor with room inspections, as needed.
    • Assist in cleaning or delivering items to guest rooms, as needed.
    • Issue and receive supplies and equipment to staff. Record and update the proper sign out forms.
    • Prepare and distribute individual PM assignments to the PM Housekeeping staff. Indicate and review any special guest requests and areas of concentration to ensure a smooth flow of service.
    • Receive all AM Room Attendant reports, keys and radios. Organize and take proper inventory.
    • Count the completion of rooms/credits from AM Room Attendant assignments and report any discrepancies to the PM Supervisor. 
    • Track assignment completion of PM staff and report any issues to the PM Supervisor.
    • Perform additional duties, as requested.

    JOB/SKILLS REQUIREMENTS:

    • Ability to enforce hotel/department standards, policies and procedures.
    • Ability to prioritize and organize given tasks; multitask.
    • Display a high level of guest concern and care at all times.
    • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain the organization, safety and cleanliness of assigned areas.
    • Communicate with various hotel staff as necessary, via phone and two-way radio in both English and Spanish.

     QUALIFICATIONS:

    • Ability to lift 10 – 50 lbs.
    • High School education; or up to one month related experience or training; or equivalent combination of education and experience.
    • Minimum 1 year supervisory, coordinator experience at a luxury or equivalent establishment (preferred)
    • Opera systems experience (preferred)
    • Proficient English skills- written, reading, speaking (required)
    • Proficient Spanish skills- written, reading, speaking (preferred)
    • Ability to enforce hotel’s standards, policies and procedures with hotel staff.
    • Knowledge of: Microsoft Word, Microsoft Outlook-email, Opera (preferred)

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

  • Kitchen Supervisor-Overnight

    Department:  Food and Beverage

    Reports to:     Executive Chef & Sous Chef

    Shift:                 AM (Full-time) Night Shift        

     

    JOB OVERVIEW:

    As a Kitchen Supervisor at the Sunset Marquis, you will assist the culinary and food and beverage team throughout the property and off site as needed ensuring the highest standards of food quality, cleanliness, production, organization and profit. You will focus on maintaining high standards of food quality, sanitation, personal hygiene and safety throughout all food and beverage areas. It is the obligation of the Kitchen Supervisor to ensure that food is made to the exact specifications of the chef and the guest. As a Kitchen Supervisor you must be ready to work in a high pressure, fast paced work environment, while retaining organizational ability to see, and act, on work duties quickly and efficiently.

     

    JOB RESPONSIBILITIES:

    • Uphold and execute all food & beverage standards and policies set by the hotel.
    • Maintain the established service and product standards for food and beverage operations.
    • Adhere to all local, state & federal sanitation and safety guidelines/procedures.
    • Oversee hourly employees and delegate duties to finish the tasks at hand.
    • Discuss any issues and opportunities with the Executive Chef and find the quickest solutions.
    • Assist the Executive Chef in menu design, recipes and plate presentations for all food and beverage areas.
    • Be able to work the station assigned for the day.
    • Be flexible with their schedule to accommodate the business needs of the day.
    • To participate in promotional and off premise catering events.
    • Maintain a high level of food quality consistent with the Chefs flavor profile and requirements
    • Maintain all responsibilities listed on responsibility schedule.
    • Read and follow recipes as they pertain to menu production,
    • Memorize all production specifications, food presentations, and cooking methods pertinent to menu production.
    • Maintain/ execute proper prep lists and par levels.
    • Establish and maintain cohesive communications with all employees.
    • Assist with inventory as needed.
    • Recognize/fabricate all products pertinent to menu production.
    • Cook all menu items to guest specifications with regards to temperature, etc.
    • Properly label, date, and store all prepared food as well as raw ingredients and food orders.
    • Assist others in workload management as time allows.
    • Maintain a clean and organized work area.
    • Maintain a sanitary environment consistent with the standards of the hotel and local health department.
    • Recognize fluctuations in volume of business, and maintain station accordingly.
    • Maintain consciousness of portion sizes consistent with production specifications.
    • Recognize and react to product spoilage, maintain FIFO (First In First Out) standards to insure profitable food costs
    • Maintain a clean and presentable uniform/appearance.
    • Communicate any needs, deficiencies, or outages to chef/supervisor.
    • Accept verbal direction from Chefs/ Sous chef regarding changes, special needs, quantity of production, etc.
    • Organize tasks and manage time effectively with a high sense of urgency.
    • Complete station set up, including necessary equipment, in a timely manner and assist team members as time allows.
    • Close kitchen shifts in the manner set forth by Chefs/supervisor.
    • Demonstrates ability to change directions, learn, and progress in work environment at request/direction of Executive Chef and Sous Chefs.
    • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
    • Report any damages or maintenance problems to the Supervisor.
    • Turn over any lost and found items from guest rooms to the Supervisor.
    • Performs other related duties as assigned

     

    JOB/SKILLS REQUIREMENTS:

        • Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
        • Prior guest relations training.
        • Knowledge of proper chemical handling.
        • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
        • Proficient in Microsoft office. 

    QUALIFICATIONS:

    Essential:

    Certificates, Licenses, Registrations

    • California Food Handler Card and Serve Safe Certification

     

    Desirable:

    • High school diploma or equivalent.
    • Two years related experience or training.

     

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Housekeeping Supervisor

    Department:   Housekeeping

    Reports to:     HSK Manager, Assistant Dir. Of HSK, Dir. of HSK

    Shift:                 May vary (Full-time)

     

    JOB OVERVIEW:

    Supervise the day-to-day activities within the Housekeeping Department in accordance with hotel standards and procedures.


    JOB RESPONSIBILITIES:

    GENERAL

    • Ensure the safety of guest room access and hotel property.
    • Ability to enforce hotel/department standards, policies and procedures.
    • Ability to prioritize & organize work assignments; delegate tasks.
    • Interact with guests in a courteous, polite and helpful manner.
    • Display a high level of guest concern and care at all times.
    • Attain and retain knowledge of services and amenities offered by the hotel.
    • Maintain the organization, safety and cleanliness of assigned areas.
    • Maintain self organization and clear line of communication in regards to any room/guest related issue(s).
    • Investigate complaints regarding housekeeping service/equipment and take corrective action.
    • Keep track and communicate efficiently to staff of room check outs, stayovers, rush rooms, early arrivals, etc.
    • Utilize Opera system to check and update room status- consistently obtain reports to ensure fluidity in daily operations.
    • Stay on top of guest traces and special requests to ensure guest needs are met.
    • Inspect all room types (regardless of status), track performances of staff and report them to management.
    • Advise dispatcher, management and/or front desk of rooms ready for occupancy.
    • Continuously check inventories of all supply closets (guest room vicinities) to ensure adequate stock of linens, guest supplies, household items, etc.
    • Issue supplies and equipment to staff.
    • Ensure guest, employee and hotel confidentiality. 
    • Report any lost and found items.
    • Perform additional duties as requested.

    STAFF

    • Attend and participate in daily staff meetings for stretches, discuss room issues, announcements, demonstrations and other related information.
    • Supervise work activities of housekeeping staff to ensure clean, orderly and quality guest rooms.
    • Assist team members as needed- fill in position when necessary- call offs, high/low occupancy, events, etc.
    • Oversee performance and efficiency of Room Attendant and House Attendant staff.
    • Continuously coach, train/re-train and guide staff to maintain and/or improve housekeeping standards/procedures.
    • Assist in coordination of special and seasonal projects.
    • Provide objective input with annual employee performance assessments.
    • Assist in ensuring that employees meet daily proper grooming standards.
    • Adapt to any changes and assist management in relaying new and/or updated procedures to staff.

    SAFETY

    • Maintain complete knowledge of and comply with all departmental policies, procedures and standards. Follow all safety and sanitation procedures.
    • Ensure that the appropriate MSDS/SDS for chemicals being used by housekeeping personnel are updated, on file and easily accessible,
    • Ensure that all housekeeping personnel follow established policies governing the use of appropriate labels and MSDS/SDS.
    • Ensure that containers of hazardous chemicals in the department are properly labeled and stored. Report problem areas immediately to management.
    • Stay on continuous lookout for potential hazards; report accordingly.
    • Ensure that housekeeping personnel follow established safety precautions when performing tasks and when using equipment/supplies.
    • Ensure that all equipment and supplies are clean, in proper working order and are properly stored at the end of each shift.

    JOB/SKILLS REQUIREMENTS:

    • Must possess the ability to make independent decisions, follow instructions and to accept constructive criticism.
    • Must possess leadership ability and the willingness to work harmoniously with staff, management, vendors and guests.
    • Must posses the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.
    • Ability to understand and carry out verbal & written instructions independently.
    • Multitask, organize and prioritize tasks on an hourly and daily basis.
    • Work well under time constraint- clear thinking and remaining calm.
    • Maintains a positive disposition and adaptable mind set.
    • Perform job duties with attention to detail, speed and efficiency.
    • Adapt to workload based on hotel occupancy.
    • Maintain confidentiality of guest and hotel information.

    QUALIFICATIONS:

    • Minimum 1 year supervisory or coordinator experience at a luxury or equivalent establishment (preferred)
    • Proficient English verbal skills (required)
    • Opera systems experience (preferred)

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Server

    Department:               Cavatina

    Reports to:                  Restaurant Manager and /or assigned Captain

    Shift:                              Full-time, AM/PM

     

    JOB RESPONSIBILITIES:

    Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders according to hotel specifications, courteously and efficiently. Collect payments.

     

    JOB/SKILLS REQUIREMENTS:

    • 2 year(s) experience as a Fine Dining Server.
    • Food handling certificate or willing to obtain.
    • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
    • Excellent communication and customer service skills a must.
    • Ability to compute basic mathematical calculations.
    • Focus attention to details.
    • Think clearly, quickly and make concise decisions without supervision.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • House Attendant

    Department:              Housekeeping

    Reports to:                 Floor Supervisor, Dispatcher

    Shift:                             Varies according to occupancy (Full-time)

     

    JOB OVERVIEW:

    Maintain organization, sanitation, cleanliness and operate efficiently all aspects of guest and employee areas.

    JOB RESPONSIBILITIES:

    • Adapt to workload based on hotel occupancy.
    • Multitask, organize and prioritize tasks on an hourly and daily basis.
    • Work well with others in a team environment.
    • Work well under time constraint- clear thinking and remaining calm.
    • Perform job duties with attention to detail, speed and efficiency.
    • Follow directions effectively.
    • Maintain confidentiality of guest and hotel information.

    JOB/SKILLS REQUIREMENTS:

    • Display a high level of guest concern and care at all times.
    • Attain knowledge of services and amenities offered by the hotel.
    • Deliver cribs, rollaway beds and other guest requested items to rooms as requested
    • Consistently check and keep organized/clean of all the following areas:
      • Public areas and walkways
      • All fire exits throughout property
      • All areas of parking garage
      • Employee areas and walkways
    • Shampoo and spot clean carpets as/when required.
    • Spot clean furniture upholstery as/when required.
    • Re- stock all housekeeping closets with amenities.
    • Re-stock all housekeeping closets with linen.
    • Organize work duty priorities- utilize, review and complete daily position checklist as instructed. Communicate and check with HSK Supervisor and Dispatcher for additional assignments throughout the shift.
    • Use the proper assigned cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
    • Ensure the security of any assigned keys and/or communication device.
    • Remove soiled linens from assigned Room Attendant guest rooms and/or floor closets. Place in designated linen carts to be brought to the Laundry.
    • Review assigned area and complete general removal of any trash and debris on floors, guest rooms and storage/linen closets.
    • Assist Room Attendants with lifting, moving and carrying of supplies.
    • Communicate with Room Attendants for rooms status updates.
    • Assist F&B and Catering departments with event set ups and breakdowns.
    • Report any damages/malfunctions in guest rooms, public areas, employee areas, etc.
    • Respond to Dispatcher and Supervisor(s) calls in a timely manner.
    • Follow all safety and sanitation procedures that pertain to the job.
    • Perform additional duties as requested.

    QUALIFICATIONS:

    Essential:

    • Minimum 1 year experience at a luxury or equivalent establishment (preferred)
    • Proficient English verbal skills (required)

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • PM Cook

    Department:              Kitchen

    Reports to:                  Executive Chef, Sous Chef.

    Shift:                              PM (Full-time)

     

    JOB OVERVIEW:

    Plan, prep, set up and provide quality service in all areas of hot food production. To include, but not limited to hot menu items, hot line specials in accordance with standards and plating guide specifications. Maintain organization, rotation, cleanliness and sanitation of work areas and equipment. Ensure overall thoroughness, preparation standards and expedition of food to the guests.

    JOB RESPONSIBILITIES:

    • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
    • Inspect cleanliness and organization of the line and work stations; rectify any deficiencies. Maintain throughout the shift.
    • Cook and produce hot line items.
    • Display items attractively and to specified requirements.
    • Prepare and produce cold menu items.
    • Prepare all dishes following recipes and yield guides, according to department standards.
    • Inform the Sous Chef/Chef de Cuisine of any shortages before the item runs out.
    • Communicate any assistance needed during busy periods to the sous Chef/Chef de Cuisine to ensure optimum service to guests.
    • Maintain proper storage procedures as specified by the Health Department and hotel requirements.
    • Minimize waste and maintain controls to attain forecasted food cost.
    • Assist with inventories as scheduled.
    • Assist in plating up Banquet meals as assigned.

    JOB/SKILLS REQUIREMENTS:

    • Preferred culinary school student or Graduate. Person with a passion.
    • Ability to effectively communicate in English with guests, colleagues and management.
    • Flexible with schedule including overnights.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize, organize and follow through.
    • Ability to work well under pressure of meeting production schedules and timelines for guests’ orders.
    • Ability to be flexible to accommodate all guests’ special requests.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to comprehend and follow recipes.
    • Ability to expand and condense recipes.
    • Ability to produce creative and artistic food and dishes.
    • Ability to work cohesively with co-workers as part of a team.
    • Current CA Food Handlers card.
    • Ability to lift 10 – 30 lbs.

    Please Note: This is not a full job description

    We are an Equal Opportunity Employer

     

  • Front Desk Agent

    Department:               Front Office

    Reports to:                  Front Office Manager

    Shift:                            May vary (Full time)

    Salary:                         18.00/hr.

     

    JOB OVERVIEW:          

    Check-in/check-out hotel guests courteously and efficiently; process all charges and payments according to established hotel requirements; handle incoming and outgoing faxes. Provide information to any guest or visitor inquiry.

    JOB RESPONSIBILITIES:

    • Clearly and pleasantly communicate in English, verbally and in writing, with guests/visitors, management and co-workers to their understanding, both in person and by telephone, in often stressful, emotional, or critical situations.
    • Answer phones quickly, clearly and professionally.
    • Provide legible communication and directions.
    • Ability to remain stationary at the Front Desk for extended periods of time.
    • Input and access data in computer.
    • Understand guest inquiries and provide responses.
    • Promote positive relations with all individuals who approach the Front Desk and contact the hotel by telephone.
    • Always present a cheerful, welcoming and positive demeanor to guests at all times while on duty.
    • Focus on guests’ needs, remaining calm and courteous.
    • Comprehend and follow instructions, to prioritize tasks in order to meet appropriate deadlines.
    • Maintain confidentiality of all guests and hotel information.
    • Ensure security of guest room access.
    • Memorize, recollect and quickly retrieve dates, names, times and other data; to recognize returning guests by appearance as well as data.

    JOB/SKILLS REQUIREMENTS:

    • Focus attention on details.
    • Think clearly, quickly and make concise decisions without supervision.
    • Work well under the pressure of multiple simultaneous arrivals/departures.
    • Work cohesively with other departments and co-workers as part of a team.
    • Ability to accurately compute simple mathematical calculations.
    • Ability to maintain good relations with staff and clients.
    • Previous Customer Service experience in comparable environments.
    • Previous experience as Front Desk Agent.
    • Previous guest relations training.
    • Knowledge of computers
    • Fluency in a foreign language

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

Sunset Marquis

1200 Alta Loma Road
West Hollywood, CA
90069

RESERVATIONS

Toll-Free: 800.858.9758
P: 310.657.1333
F: 310.652.5300

Live @ Sunset Marquis

SEE 2015 PERFORMANCES   SEE 2016 PERFORMANCES

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