Careers at the Sunset Marquis

Working at Sunset Marquis means joining a team built on a culture of mutual respect, service excellence, and the strong foundations of a family-owned company. And when you’re working at the crossroads of entertainment, luxury, and hospitality, there’s never a dull moment. It’s no wonder that many of the team members at our West Hollywood hotel have been with us for decades (just ask Klaus).

If you share our passion for delivering excellence with every interaction, for every guest and partner, every day, we want to speak with you.

Submit your resume or browse open positions at our luxury hotel in West Hollywood below.

  • Manager on Duty

    Manager on Duty

  • Front Desk Supervisor

  • Sous Chef

  • Nail Technician Position

     Job/Skill Requirements:

    • Maintain complete knowledge of all Spa services, rates, special packages and promotions
    • Ability to communicate well with guests, services providers, hotel employees and managers
    • Responsible for comfort of guests, including offering and filling refreshments
    • Responsible for providing unparalleled experience to guests
    • Responsible for helping with set up and break down of treatment area
    • Responsible for helping with stocking treatment area
    • Responsible for cleanliness of work areas


    Qualifications:

    • Must be able to perform a variety of modalities including express, SPA and Gel treatments
    • Must provide exceptional customer service and promote positive guest relations
    • Must maintain clean appearance
    • Must have experience working in a SPA setting
    • Must have a Current CA State License
    • Excellent communication skills, both oral and written
    • Flexible, reliable and punctual
    • Positive attitude a must
    • Desire to be part of a team
    • Availability on Sundays and Mondays

    Desirable:

    • Dual License

    Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Concierge

    Department:              Concierge

    Reports to:                  Chef Concierge/or Shift Supervisor

    Shift:                              Fulltime, All Shifts

     

    JOB OVERVIEW:

    Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The concierge attends to the immediate needs of guests on the telephone, at the concierge desk, and throughout their stay, including prior to their arrival as well as after their departure.

    JOB/SKILLS REQUIREMENTS:

    Maintain complete knowledge of:

    • All hotel features/services, hours of operation.
    • All hotel restaurant food concepts, menu price range, dress code and ambiance.
    • All hotel room types, numbers/names, layout, appointments, amenities and locations.
    • All hotel room rates, special packages and promotions.
    • Daily house count and expected arrivals/departures (particularly V.I.P.’s).
    • Scheduled daily group activities, names and location of meeting/banquet rooms.
    • Local events, attractions, holiday schedules.
    • Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
    • Obtain department keys and ensure security of such.
    • Thoroughly debrief departing Concierge on status of business and follow up actions.
    • Access all functions of computer system in accordance with departmental specifications.
    • Setup work station with necessary supplies’ maintain cleanliness throughout shift.
    • Legibly complete requisition for additional supplies/materials and submit to manager.
    • Maintain updated resources materials on all vendors and information to accommodate guest requests.
    • Review designated in-house guest list and be familiar with guests’ names and room locations.
    • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

    QUALIFICATIONS:

    Essential:

    • Ability to input and access data in computer.
    • Ability to focus attention on guest needs.
    • Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone.
    • Ability to think clearly, quickly, maintain concentration and make concise decisions.
    • Ability to prioritize, organize and follow up.
    • Ability to focus attention to details.
    • Ability to work in a calm and composed manner under great and constant pressure.
    • Ability to maintain confidentiality of all guest information and pertinent hotel data.
    • Ability to perform job functions with minimal supervision.
    • Ability to remain stationary and to stand at assigned post for extended periods of time. Ability to work cohesively with other departments and co-workers as part of a team.
    • Strong ability to multitask and manage stress.

    Desirable:

    • Training in hospitality industry.

    Required:

    • Previous service or front desk experience
    • Concierge experience
    • Fluency in a second language
    • Flexible schedule a MUST

     

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • AM Cook

    Department:    Kitchen

    Reports to:       Sous Chef/Exec Chef

    Shifts:               Temporary/ AM Shift

     

    Job Overview :

    Plan, prep, set up and provide quality service in all areas of hot food production. To include, but not limited to hot menu items, hot line specials in accordance with standards and plating guide specifications. Maintain organization, rotation, cleanliness and sanitation of work areas and equipment. Ensure overall thoroughness, preparation standards and expedition of food to the guests.

    Job Responsibilities :

    • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
    • Inspect cleanliness and organization of the line and work stations; rectify any deficiencies. Maintain throughout the shift.
    • Cook and produce hot line items.
    • Display items attractively and to specified requirements.
    • Prepare and produce cold menu items.
    • Prepare all dishes following recipes and yield guides, according to department standards.
    • Inform the Sous Chef/Chef de Cuisine of any shortages before the item runs out.
    • Communicate any assistance needed during busy periods to the sous Chef/Chef de Cuisine to ensure optimum service to guests.
    • Maintain proper storage procedures as specified by the Health Department and hotel requirements.
    • Minimize waste and maintain controls to attain forecasted food cost.
    • Assist with inventories as scheduled.
    • Assist in plating up Banquet meals as assigned.

    Qualifications :

    Essential:

    • Preferred culinary school student or Graduate. Person with a passion.
    • Ability to effectively communicate in English with guests, colleagues and management.
    • Flexible with schedule including overnights.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize, organize and follow through.
    • Ability to work well under pressure of meeting production schedules and timelines for guests’ orders.
    • Ability to be flexible to accommodate all guests’ special requests.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to comprehend and follow recipes.
    • Ability to expand and condense recipes.
    • Ability to produce creative and artistic food and dishes
    • Ability to work cohesively with co-workers as part of a team.
    • Current CA Food Handlers card.

    Desirable:

    • Ability to lift 10 – 30 lbs.

    Please Note: This is not a full job description

    We are an Equal Opportunity Employer

     

  • Front Desk Agents

    Department:               Front Office

    Reports to:                  Front Office Manager

    Shift:                            May vary

    Status:                          Non-exempt/ Hourly   

                                           2 Positions available

     

    JOB OVERVIEW:          

    Check-in/check-out hotel guests courteously and efficiently; process all charges and payments according to established hotel requirements; handle incoming and outgoing faxes. Provide information to any guest or visitor inquiry.

    JOB RESPONSIBILITIES:

    • Clearly and pleasantly communicate in English, verbally and in writing, with guests/visitors, management and co-workers to their understanding, both in person and by telephone, in often stressful, emotional, or critical situations.
    • Answer phones quickly, clearly and professionally.
    • Provide legible communication and directions.
    • Ability to remain stationary at the Front Desk for extended periods of time.
    • Input and access data in computer.
    • Understand guest inquiries and provide responses.
    • Promote positive relations with all individuals who approach the Front Desk and contact the hotel by telephone.
    • Always present a cheerful, welcoming and positive demeanor to guests at all times while on duty.
    • Focus on guests’ needs, remaining calm and courteous.
    • Comprehend and follow instructions, to prioritize tasks in order to meet appropriate deadlines.
    • Maintain confidentiality of all guests and hotel information.
    • Ensure security of guest room access.
    • Memorize, recollect and quickly retrieve dates, names, times and other data; to recognize returning guests by appearance as well as data.

    JOB/SKILLS REQUIREMENTS:

    • Focus attention on details.
    • Think clearly, quickly and make concise decisions without supervision.
    • Work well under the pressure of multiple simultaneous arrivals/departures.
    • Work cohesively with other departments and co-workers as part of a team.
    • Ability to accurately compute simple mathematical calculations.
    • Ability to maintain good relations with staff and clients.
    • Previous Customer Service experience in comparable environments.
    • Previous experience as Front Desk Agent.
    • Previous guest relations training.
    • Knowledge of computers
    • Fluency in a foreign language

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

  • Line Cook

    Department:              Kitchen

    Reports to:                  Sous Chef/Exec Chef

    Shift:                              Full time, PM Shift + Overnight

     

     

    JOB OVERVIEW:

    Plan, prep, set up and provide quality service in all areas of hot food production. To include, but not limited to hot menu items, hot line specials in accordance with standards and plating guide specifications. Maintain organization, rotation, cleanliness and sanitation of work areas and equipment. Ensure overall thoroughness, preparation standards and expedition of food to the guests.

    JOB/SKILLS REQUIREMENTS:

    • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
    • Inspect cleanliness and organization of the line and work stations; rectify any deficiencies. Maintain throughout the shift.
    • Cook and produce hot line items.
    • Display items attractively and to specified requirements.
    • Prepare and produce cold menu items.
    • Prepare all dishes following recipes and yield guides, according to department standards.
    • Inform the Sous Chef/Chef de Cuisine of any shortages before the item runs out.
    • Communicate any assistance needed during busy periods to the sous Chef/Chef de Cuisine to ensure optimum service to guests.
    • Maintain proper storage procedures as specified by the Health Department and hotel requirements.
    • Minimize waste and maintain controls to attain forecasted food cost.
    • Assist with inventory as scheduled.
    • Assist in plating up Banquet meals as assigned.

    QUALIFICATIONS:

    Essential:

    • Preferred culinary school student or Graduate. Person with a passion.
    • Ability to effectively communicate in English with guests, colleagues and management.
    • Flexible with schedule including overnights.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize, organize and follow through.
    • Ability to work well under pressure of meeting production schedules and timelines for guests’ orders.
    • Ability to be flexible to accommodate all guests’ special requests.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to comprehend and follow recipes.
    • Ability to expand and condense recipes.
    • Ability to produce creative and artistic food and dishes
    • Ability to work cohesively with co-workers as part of a team.
    • Current CA Food Handlers card.

    Desirable:

    • Ability to lift 10 – 30 lbs.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Door Attendant

    Department:                   Front Office

    Reports to:                      Manager on Duty/Bell Staff Department Head

    Status:                               Non-exempt/Hourly

    Pay:                                     10.50/ hour plus tips

    JOB OVERVIEW:     

    Represents hotel to outside world.  Acknowledges, welcomes and assists with departures of all guests, visitors and neighbors arriving to/from the hotel.


    JOB RESPONSIBILITIES:

    • Maintain knowledge of scheduled daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet.
    • Assist guest and visitors into and out of their vehicles.
    • Greet arriving guest/visitors within 30 seconds of arrival at the front of the hotel.
    • Provide guests with directions to the front desk check-in area, and introduce the guest by name to the front desk clerk and/or bell person.
    • Open hotel doors for guests or visitors.
    • Maintain proper security of vehicles keys, and the accurate recording of information on the vehicle claim ticket, notably any pre-existing damage.
    • Assist guest with loading/unloading luggage into and out of their vehicles.
    • Assist Concierge staff with guest requests and services by delivering all packages/faxes/messages within 30 min, unless instructed differently.

    JOB/SKILLS REQUIREMENTS:     

    Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

    Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

    QUALIFICATIONS

    Essential:    

    • A valid California driver’s license.
    • Good driving record.
    • Ability to drive all types of vehicles.
    • Ability to satisfactorily communicate in English with guests.
    • Ability to lift bulky objects weighing up to 50 pounds.
    • Ability to exert physical effort in removing, replacing, and transporting guest luggage in and out of vehicles or rooms.
    • Ability to withstand being outdoors and exposed to all weather conditions throughout assigned shift.
    • Ability to remain stationary at assigned post for lengthy periods of time.
    • Ability to multi-task and work well under pressure of a number of arriving/departing guests.    

    Desirable: 

    • Ability to understand guest inquiries and provide responses.
    • Ability to focus on guests needs
    • Ability to prioritize and organize.
    • Ability to think quickly and make good judgments.
    • Ability to maintain positive relations with taxi/limousine drivers.
    • Previous guest relations training

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

     

Sunset Marquis

1200 Alta Loma Road
West Hollywood, CA
90069

RESERVATIONS

Toll-Free: 800.858.9758
P: 310.657.1333
F: 310.652.5300