Careers at the Sunset Marquis

Working at Sunset Marquis means joining a team built on a culture of mutual respect, service excellence, and the strong foundations of a family-owned company. And when you’re working at the crossroads of entertainment, luxury, and hospitality, there’s never a dull moment. It’s no wonder that many of the team members at our West Hollywood hotel have been with us for decades (just ask Klaus).

If you share our passion for delivering excellence with every interaction, for every guest and partner, every day, we want to speak with you.

Submit your resume or browse open positions at our luxury hotel in West Hollywood below.

  • House Attendant

    Department:              Housekeeping

    Reports to:                 Floor Supervisor, Dispatcher

    Shift:                             Full-time, AM/MID/PM Shift

    JOB OVERVIEW:

    Maintain organization, sanitation, cleanliness and operate efficiently all aspects of guest and employee areas.

    JOB RESPONSIBILITIES:

    • Adapt to workload based on hotel occupancy.
    • Multitask, organize and prioritize tasks on an hourly and daily basis.
    • Work well with others in a team environment.
    • Work well under time constraint- clear thinking and remaining calm.
    • Perform job duties with attention to detail, speed and efficiency.
    • Follow directions effectively.
    • Maintain confidentiality of guest and hotel information.

    JOB/SKILLS REQUIREMENTS:

    • Display a high level of guest concern and care at all times.
    • Attain knowledge of services and amenities offered by the hotel.
    • Deliver cribs, rollaway beds and other guest requested items to rooms as requested
    • Consistently check and keep organized/clean of all the following areas:
      • Public areas and walkways
      • All fire exits throughout property
      • All areas of parking garage
      • Employee areas and walkways
    • Shampoo and spot clean carpets as/when required.
    • Spot clean furniture upholstery as/when required.
    • Re- stock all housekeeping closets with amenities.
    • Re-stock all housekeeping closets with linen.
    • Organize work duty priorities- utilize, review and complete daily position checklist as instructed. Communicate and check with HSK Supervisor and Dispatcher for additional assignments throughout the shift.
    • Use the proper assigned cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
    • Ensure the security of any assigned keys and/or communication device.
    • Remove soiled linens from assigned Room Attendant guest rooms and/or floor closets. Place in designated linen carts to be brought to the Laundry.
    • Review assigned area and complete general removal of any trash and debris on floors, guest rooms and storage/linen closets.
    • Assist Room Attendants with lifting, moving and carrying of supplies.
    • Communicate with Room Attendants for rooms status updates.
    • Assist F&B and Catering departments with event set ups and breakdowns.
    • Report any damages/malfunctions in guest rooms, public areas, employee areas, etc.
    • Respond to Dispatcher and Supervisor(s) calls in a timely manner.
    • Follow all safety and sanitation procedures that pertain to the job.
    • Perform additional duties as requested.

    QUALIFICATIONS:

    Essential:

    • Minimum 1 year experience at a luxury or equivalent establishment (preferred)
    • Proficient English verbal skills (required)

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • PM Cook

    Department:              Kitchen

    Reports to:                  Executive Chef, Sous Chef.

    Shift:                              Full-time, PM Shift

     

    JOB OVERVIEW:

    Plan, prep, set up and provide quality service in all areas of hot food production. To include, but not limited to hot menu items, hot line specials in accordance with standards and plating guide specifications. Maintain organization, rotation, cleanliness and sanitation of work areas and equipment. Ensure overall thoroughness, preparation standards and expedition of food to the guests.

    JOB RESPONSIBILITIES:

    • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
    • Inspect cleanliness and organization of the line and work stations; rectify any deficiencies. Maintain throughout the shift.
    • Cook and produce hot line items.
    • Display items attractively and to specified requirements.
    • Prepare and produce cold menu items.
    • Prepare all dishes following recipes and yield guides, according to department standards.
    • Inform the Sous Chef/Chef de Cuisine of any shortages before the item runs out.
    • Communicate any assistance needed during busy periods to the sous Chef/Chef de Cuisine to ensure optimum service to guests.
    • Maintain proper storage procedures as specified by the Health Department and hotel requirements.
    • Minimize waste and maintain controls to attain forecasted food cost.
    • Assist with inventories as scheduled.
    • Assist in plating up Banquet meals as assigned.

    JOB/SKILLS REQUIREMENTS:

    • Preferred culinary school student or Graduate. Person with a passion.
    • Ability to effectively communicate in English with guests, colleagues and management.
    • Flexible with schedule including overnights.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize, organize and follow through.
    • Ability to work well under pressure of meeting production schedules and timelines for guests’ orders.
    • Ability to be flexible to accommodate all guests’ special requests.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to comprehend and follow recipes.
    • Ability to expand and condense recipes.
    • Ability to produce creative and artistic food and dishes.
    • Ability to work cohesively with co-workers as part of a team.
    • Current CA Food Handlers card.
    • Ability to lift 10 – 30 lbs.

    Please Note: This is not a full job description

    We are an Equal Opportunity Employer

     

  • Dishwasher

    Department:              Kitchen

    Reports to:                 Executive Chef, Sous Chef

    Shift:                             Fulltime, PM Shift

     

    JOB OVERVIEW:

    Follow the hotel specifications and standards in operating the dishwashing machine to wash designated restaurant and kitchen wares, clean and maintain equipment and dishwashing/kitchen/cafeteria/compactor/storage areas. Hand washing pots, pans and other kitchen utensils/equipment. Complete other special cleaning projects as assigned.

    JOB RESPONSIBILITIES:

    • Use correct cleaning chemicals for designated items, according to OSHA regulations and hotel requirements.
    • Set up and organize work station with designated supplies and equipment; report shortages to Supervisor. Replenish as needed throughout shift.
    • Check the working condition of dishwashing machine in accordance with specifications; rectify any differences.
    • Fill the dishwashing machine with specified amounts of designated chemicals. Ensure that the temperature level of each cycle is set to standards.
    • Organize the breakdown area for drop off of dirty wares according to department standards.
    • Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
    • Position wares in designated racks correctly and send them through dishwashing machine only when full.
    • Clean only designated wares in the dishwashing machine.
    • Remove washed wares from dishwashing machine and allow to air dry.
    • Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.
    • Sort, stack and store cleaned wares in designated areas.
    • Handle all wares carefully to prevent breakage and loss.
    • Change dishwashing water/filters and refill as specified to ensure all wares are properly cleaned.
    • Monitor usage of dishwashing machine and chemicals, for efficient use of water and chemicals.
    • Maintain cleanliness and working condition of garbage disposal.
    • Maintain cleanliness and organization of work areas throughout shift.
    • Breakdown and clean dishwashing machine and work areas following specifications in accordance with departmental standards.
    • Clean and sanitize pots, pans, utensils and other kitchen equipment in accordance to departmental standards.
    • Stock kitchen lines with designated cleaned wares, utensils and equipment.
    • Clean spills in kitchen and work areas immediately.
    • Use designated chemicals, supplies and equipment (brooms, mops, stripper, buffer, etc.) to clean various floor surfaces.
    • Transport mats to the designated area and clean according to standards.
    • Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items that do not belong and place in correct areas.
    • Transport garbage containers from kitchen and work areas to dumpster; empty and clean according to standards. Adhere to recycling regulations.
    • Report any damages, maintenance problems or safety hazards to the Supervisor.
    • Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
    • Organize and restock work areas for the next shift as specified in departmental standards.

    JOB/SKILLS REQUIREMENTS:

    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to follow directions.
    • Ability to adapt to priority changes of work flow or requirements.
    • Ability to operate designated machinery.
    • Ability to remain extremely alert while operating machinery.
    • Ability to exert physical effort in transporting equipment and wares.
    • Ability to work an eight-hour shift in hot, noisy, damp and sometimes close conditions.
    • Ability to endure abundant physical movement in cleaning various work areas.
    • Ability to use all senses to ensure quality standards are met.
    • Ability to differentiate dates.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.

    QUALIFICATIONS:

    Essential:

    • Ability to communicate in English with guests, co-workers and management to their understanding.
    • Ability to count.
    • Ability to read and write legibly.
    • Ability to work cohesively with co-workers as part of a team.

    Desirable:

    • High school diploma or equivalent vocational training certificate.
    • Previous experience as hotel/restaurant dishwasher or in a janitorial/cleaning position.
    • Familiarity with proper sanitation regulations.
    • Sanitation certificate.
    • Knowledge of proper chemical handling.
    • Ability to communicate in a second language, preferably Spanish.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Prep. Cook

    Department:              Kitchen

    Reports to:                  Executive Chef, Sous Chef.

    Shift:                              Full time- Temp., AM Shift

     

     

     

     

     

  • Busser

    Department:              Food and Beverage

    Reports to:                  Food and Beverage Manager and/or Shift Supervisor

    Shift:                              Part-time, PM Shift

     

    JOB OVERVIEW:

    Assist Servers in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables/trays, service areas and equipment.  Stock all wares and equipment needed for service.

    JOB RESPONSIBILITIES:

    • Maintain complete knowledge of guest room numbers/names and locations, hours of operation, proper table/tray set ups and use of equipment.
    • Maintain complete knowledge and comply with all departmental policies/service procedures and strictly abide by state liquor regulations.
    • Collect soiled tables/trays and other items from guest rooms and corridors as assigned and transport to breakdown areas.
    • Separate wares and food according to procedures.
    • Maintain positive guest relations at all times.
    • Handle guest complaints following the six step procedures and ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
    • Clean and reset tables in accordance with department procedures.
    • Replenish wares in side stations throughout shift.
    • Clean coffee machine and other beverage equipment as assigned to the established standards.

    JOB/SKILLS REQUIREMENTS:

    • Ability to be well organized, maintain concentration and think clearly.
    • Ability to focus attention to details.
    • Ability to follow directions thoroughly.
    • Ability to exert strong physical effort in transporting supplies from storeroom to Room Service and transporting Room Service tables/trays to/from guest rooms.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.

    Essential:

    • High school diploma.
    • Certification of previous training in liquor, wine and food service.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

     

     

     

     

  • Front Desk Supervisor

  • Concierge

    Department:              Concierge

    Reports to:                  Chef Concierge/or Shift Supervisor

    Shift:                              Fulltime, All Shifts

     

    JOB OVERVIEW:

    Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The concierge attends to the immediate needs of guests on the telephone, at the concierge desk, and throughout their stay, including prior to their arrival as well as after their departure.

    JOB RESPONSIBILITIES:

    Maintain complete knowledge of:

    • All hotel features/services, hours of operation.
    • All hotel restaurant food concepts, menu price range, dress code and ambiance.
    • All hotel room types, numbers/names, layout, appointments, amenities and locations.
    • All hotel room rates, special packages and promotions.
    • Daily house count and expected arrivals/departures (particularly V.I.P.’s).
    • Scheduled daily group activities, names and location of meeting/banquet rooms.
    • Local events, attractions, holiday schedules.
    • Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
    • Obtain department keys and ensure security of such.
    • Thoroughly debrief departing Concierge on status of business and follow up actions.
    • Access all functions of computer system in accordance with departmental specifications.
    • Setup work station with necessary supplies’ maintain cleanliness throughout shift.
    • Legibly complete requisition for additional supplies/materials and submit to manager.
    • Maintain updated resources materials on all vendors and information to accommodate guest requests.
    • Review designated in-house guest list and be familiar with guests’ names and room locations.
    • Accommodate all guest requests expediently and courteously.
    • Follow up with designated hotel personnel to ensure completion of request.

    JOB/SKILLS REQUIREMENTS:

    • Ability to input and access data in computer.
    • Ability to focus attention on guest needs.
    • Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone.
    • Ability to think clearly, quickly, maintain concentration and make concise decisions.
    • Ability to prioritize, organize and follow up.
    • Ability to focus attention to details.
    • Ability to work in a calm and composed manner under great and constant pressure.
    • Ability to maintain confidentiality of all guest information and pertinent hotel data.
    • Ability to perform job functions with minimal supervision.
    • Ability to remain stationary and to stand at assigned post for extended periods of time.
    • Ability to work cohesively with other departments and co-workers as part of a team.
    • Strong ability to multitask and manage stress.

    Essential:

    • Training in hospitality industry.

    Required:

    • Previous service or front desk experience
    • Concierge experience
    • Fluency in a second language
    • Flexible schedule a MUST

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • (6) Pool Server(s)

    Position: Pool Server(s)

    Department: Pool Bar

    Reports to: Lead Server, Dir. of Events

    Hours: 8:00 am – 10:00 pm

    Rate: 13.00/hourly plus tips

    Status: Temp. Seasonal Position

    Open Positions: 6

     

    Job Overview:

    The Sunset Marquis Hotel is seeking servers for their two pool bars. The Pool Server is responsible for courteous, friendly and efficient service following the established procedures, while maintaining the Hotel’s standards of quality.   This position requires making drinks, taking orders, running food/drinks and basic opening/running/closing duties. Ideal candidate must have similar or related experience in order to be considered.

     

    Job Responsibilities:

    • Ability to understand guests’ service needs.
    • Well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
    • Ability to focus on details.
    • Ability to maintain good coordination while serving orders quickly.
    • Knowledgeable of all liquor brands, available wines, beers, glassware, garnishes and service procedures.
    • Experience in mixing drinks.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.
    • Ability to access and input information into P.O.S. system.

     

     Job/Skill Requirements:

    • Minimum of 21 years of age to serve alcoholic beverages.
    • Minimum 2 years previous experience as a server.
    • Ability to satisfactorily communicate in English with guests, management and co-workers.
    • Excellent communication skills, both written and oral.
    • Current CA Food Handlers card
    • TIPS certified

     

    Essential:

    • Certification of previous training in liquor, wine and food service.
    • Certification in alcohol awareness program.

    Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

     

  • Front Desk Agent

    Department:               Front Office

    Reports to:                  Front Office Manager

    Shift:                            May vary

    Status:                          Non-exempt/ Hourly   

     

    JOB OVERVIEW:          

    Check-in/check-out hotel guests courteously and efficiently; process all charges and payments according to established hotel requirements; handle incoming and outgoing faxes. Provide information to any guest or visitor inquiry.

    JOB RESPONSIBILITIES:

    • Clearly and pleasantly communicate in English, verbally and in writing, with guests/visitors, management and co-workers to their understanding, both in person and by telephone, in often stressful, emotional, or critical situations.
    • Answer phones quickly, clearly and professionally.
    • Provide legible communication and directions.
    • Ability to remain stationary at the Front Desk for extended periods of time.
    • Input and access data in computer.
    • Understand guest inquiries and provide responses.
    • Promote positive relations with all individuals who approach the Front Desk and contact the hotel by telephone.
    • Always present a cheerful, welcoming and positive demeanor to guests at all times while on duty.
    • Focus on guests’ needs, remaining calm and courteous.
    • Comprehend and follow instructions, to prioritize tasks in order to meet appropriate deadlines.
    • Maintain confidentiality of all guests and hotel information.
    • Ensure security of guest room access.
    • Memorize, recollect and quickly retrieve dates, names, times and other data; to recognize returning guests by appearance as well as data.

    JOB/SKILLS REQUIREMENTS:

    • Focus attention on details.
    • Think clearly, quickly and make concise decisions without supervision.
    • Work well under the pressure of multiple simultaneous arrivals/departures.
    • Work cohesively with other departments and co-workers as part of a team.
    • Ability to accurately compute simple mathematical calculations.
    • Ability to maintain good relations with staff and clients.
    • Previous Customer Service experience in comparable environments.
    • Previous experience as Front Desk Agent.
    • Previous guest relations training.
    • Knowledge of computers
    • Fluency in a foreign language

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

  • Door Attendant

    Department:                   Front Office

    Reports to:                      Manager on Duty/Bell Staff Department Head

    Status:                               Non-exempt/Hourly

    Pay:                                     10.50/ hour plus tips

     

    JOB OVERVIEW:     

    Represents hotel to outside world.  Acknowledges, welcomes and assists with departures of all guests, visitors and neighbors arriving to/from the hotel.


      
    JOB RESPONSIBILITIES:

    • Maintain knowledge of scheduled daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet.
    • Assist guest and visitors into and out of their vehicles.
    • Greet arriving guest/visitors within 30 seconds of arrival at the front of the hotel.
    • Provide guests with directions to the front desk check-in area, and introduce the guest by name to the front desk clerk and/or bell person.
    • Open hotel doors for guests or visitors.
    • Maintain proper security of vehicles keys, and the accurate recording of information on the vehicle claim ticket, notably any pre-existing damage.
    • Assist guest with loading/unloading luggage into and out of their vehicles.
    • Assist Concierge staff with guest requests and services by delivering all packages/faxes/messages within 30 min, unless instructed differently.

    JOB/SKILLS REQUIREMENTS:     

    Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

    Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

    QUALIFICATIONS

    Essential:    

    • A valid California driver’s license.
    • Good driving record.
    • Ability to drive all types of vehicles.
    • Ability to satisfactorily communicate in English with guests.
    • Ability to lift bulky objects weighing up to 50 pounds.
    • Ability to exert physical effort in removing, replacing, and transporting guest luggage in and out of vehicles or rooms.
    • Ability to withstand being outdoors and exposed to all weather conditions throughout assigned shift.
    • Ability to remain stationary at assigned post for lengthy periods of time.
    • Ability to multi-task and work well under pressure of a number of arriving/departing guests.    

    Desirable: 

    • Ability to understand guest inquiries and provide responses.
    • Ability to focus on guests needs
    • Ability to prioritize and organize.
    • Ability to think quickly and make good judgments.
    • Ability to maintain positive relations with taxi/limousine drivers.
    • Previous guest relations training

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

     

Sunset Marquis

1200 Alta Loma Road
West Hollywood, CA
90069

RESERVATIONS

Toll-Free: 800.858.9758
P: 310.657.1333
F: 310.652.5300