Careers at the Sunset Marquis

Working at Sunset Marquis means joining a team built on a culture of mutual respect, service excellence, and the strong foundations of a family-owned company. And when you’re working at the crossroads of entertainment, luxury, and hospitality, there’s never a dull moment. It’s no wonder that many of the team members at our West Hollywood hotel have been with us for decades (just ask Klaus).

If you share our passion for delivering excellence with every interaction, for every guest and partner, every day, we want to speak with you.

Submit your resume or browse open positions at our luxury hotel in West Hollywood below.

  • Prep Cook

    Department:   Kitchen

    Reports to:     Executive Chef /Sous Chef

    Shift:                 AM (Fulltime) Temp.      

     

    JOB OVERVIEW:

    Plan, prep and provide quality in all areas of hot/cold food production. To include, but not limited to, properly finishing the prep list, maintaining organization, FIFO, cleanliness and sanitation of work areas and equipment to ensure overall thoroughness, preparation standards and expedition of food to the guests.

    JOB RESPONSIBILITIES:

    • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
    • Inspect cleanliness and organization of the line and work stations; rectify any deficiencies. Maintain throughout the shift.
    • Prepare all dishes following recipes and yield guides, according to department standards.
    • Inform the Sous Chef/Chef of any shortages before the item runs out.
    • Communicate any assistance needed during busy periods to the sous Chef/Chef de Cuisine to ensure optimum service to guests.
    • Maintain proper storage procedures as specified by the Health Department and hotel requirements.
    • Minimize waste and maintain controls to attain forecasted food cost.
    • Assist with inventory as scheduled.
    • Knowledge of sauces
    • Fabrication of all proteins

     

    JOB/SKILLS REQUIREMENTS:

    • Preferred culinary school student or Graduate, person with a passion.
    • Ability to effectively communicate in English with guests, colleagues and management.
    • Flexible with schedule including overnights.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize, organize and follow through.
    • Ability to work well under pressure of meeting production schedules and timelines for guests’ orders.
    • Ability to be flexible to accommodate all guests’ special requests.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to comprehend and follow recipes.
    • Ability to expand and condense recipes.
    • Ability to work cohesively with co-workers as part of a team.
    • Current CA Food Handlers card.

     

    QUALIFICATIONS:

    Desirable:

    • Ability to lift 10 – 30 lbs.

     

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Kitchen Supervisor-Overnight

    Department:  Food and Beverage

    Reports to:     Executive Chef & Sous Chef

    Shift:                 AM (Fulltime) Night Shift        

     

    JOB OVERVIEW:

    As a Kitchen Supervisor at the Sunset Marquis, you will assist the culinary and food and beverage team throughout the property and off site as needed ensuring the highest standards of food quality, cleanliness, production, organization and profit. You will focus on maintaining high standards of food quality, sanitation, personal hygiene and safety throughout all food and beverage areas. It is the obligation of the Kitchen Supervisor to ensure that food is made to the exact specifications of the chef and the guest. As a Kitchen Supervisor you must be ready to work in a high pressure, fast paced work environment, while retaining organizational ability to see, and act, on work duties quickly and efficiently.

     

    JOB RESPONSIBILITIES:

    • Uphold and execute all food & beverage standards and policies set by the hotel.
    • Maintain the established service and product standards for food and beverage operations.
    • Adhere to all local, state & federal sanitation and safety guidelines/procedures.
    • Oversee hourly employees and delegate duties to finish the tasks at hand.
    • Discuss any issues and opportunities with the Executive Chef and find the quickest solutions.
    • Assist the Executive Chef in menu design, recipes and plate presentations for all food and beverage areas.
    • Be able to work the station assigned for the day.
    • Be flexible with their schedule to accommodate the business needs of the day.
    • To participate in promotional and off premise catering events.
    • Maintain a high level of food quality consistent with the Chefs flavor profile and requirements
    • Maintain all responsibilities listed on responsibility schedule.
    • Read and follow recipes as they pertain to menu production,
    • Memorize all production specifications, food presentations, and cooking methods pertinent to menu production.
    • Maintain/ execute proper prep lists and par levels.
    • Establish and maintain cohesive communications with all employees.
    • Assist with inventory as needed.
    • Recognize/fabricate all products pertinent to menu production.
    • Cook all menu items to guest specifications with regards to temperature, etc.
    • Properly label, date, and store all prepared food as well as raw ingredients and food orders.
    • Assist others in workload management as time allows.
    • Maintain a clean and organized work area.
    • Maintain a sanitary environment consistent with the standards of the hotel and local health department.
    • Recognize fluctuations in volume of business, and maintain station accordingly.
    • Maintain consciousness of portion sizes consistent with production specifications.
    • Recognize and react to product spoilage, maintain FIFO (First In First Out) standards to insure profitable food costs
    • Maintain a clean and presentable uniform/appearance.
    • Communicate any needs, deficiencies, or outages to chef/supervisor.
    • Accept verbal direction from Chefs/ Sous chef regarding changes, special needs, quantity of production, etc.
    • Organize tasks and manage time effectively with a high sense of urgency.
    • Complete station set up, including necessary equipment, in a timely manner and assist team members as time allows.
    • Close kitchen shifts in the manner set forth by Chefs/supervisor.
    • Demonstrates ability to change directions, learn, and progress in work environment at request/direction of Executive Chef and Sous Chefs.
    • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
    • Report any damages or maintenance problems to the Supervisor.
    • Turn over any lost and found items from guest rooms to the Supervisor.
    • Performs other related duties as assigned

     

    JOB/SKILLS REQUIREMENTS:

        • Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
        • Prior guest relations training.
        • Knowledge of proper chemical handling.
        • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
        • Proficient in Microsoft office. 

    QUALIFICATIONS:

    Essential:

    Certificates, Licenses, Registrations

    • California Food Handler Card and Serve Safe Certification

     

    Desirable:

    • High school diploma or equivalent.
    • Two years related experience or training.

     

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Housekeeping Supervisor- (Internal only)

    Department:   Housekeeping

    Reports to:     Director of Housekeeping/Executive Housekeeper

    Shift:                 Varies according to occupancy, full time.

     

    JOB OVERVIEW:

    Directs a section of the housekeeping staff to assure that guest rooms and public areas are clean in accordance with hotel standards. Inspects the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches the staff. Schedules work to be done daily, collects rooms and floor status sheets for assigned work areas. Monitors each Room Attendant daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases check out rooms to be sold. Monitors the performance of House Attendants. Assures that there are enough supplies on the guest floors. Checks cleanliness of hotel.

    JOB RESPONSIBILITIES:

    • Maintain complete knowledge at all times of:
    •                         a)         All hotel features/services, hours of operation.
    •                         b)        Daily house count and expected arrivals/departures.
    •                         c)         Scheduled in-house group activities, locations and times.
    •                         d)        All hotel and departmental policies and procedures.
    • Access all functions of computer system according to established procedures and standards.
    • Ensure that all department telephones are answered within 3 rings, using correct greeting and telephone etiquette.
    • Check office storage areas for proper supplies, organization and cleanliness.
    • Instruct designated personnel to rectify any cleanliness/organization deficiencies.
    • Ensure that staff is taking their entitled breaks.
    • Assign work duties to Housekeeping staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks to staff to rectify as appropriate.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Constantly monitor Housekeeping staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
    • Tour each departmental area of responsibility daily; look for safety hazards and check staff adherence to hotel policies and procedures.
    • Monitor the staffs’ interaction with guests and employees ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist departmental staff with their job functions to ensure optimum service to guests/ employees.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Review Housekeeping log books daily.
    • Participate in all available corporate training programs and development seminars.

     

    JOB/SKILLS REQUIREMENTS:

    • High School or equivalent education required.
    • Minimum two years Supervisory experience preferably at a four-star or  
    • five-star hotel with 200 or more employees.
    • Must be proficient in MS Word, MS Excel and Outlook.
    • Excellent communication skills—both verbal and written.
    • Strong ability to communicate in English with guests and hotel personnel to their understanding.
    • Capable of working in a fast paced environment and in stressful situations.
    • Ability to provide legible communication.
    • Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection task.
    • Highly detail oriented.
    • Must be able to lift up to 15 pounds on a regular and continuing basis.
    • Must be able to work flexible hours: available days, evenings, weekends and holidays.
    • Knowledge of chemical & cleaning supplies, hazardous materials, cleaning tools, and all appropriate equipment.                                                    
    • Ability to enforce hotel’s standards, policies and procedures with hotel staff.
    • Ability to prioritize and organize work assignments; delegate responsibilities.
    • Ability to direct performance of departmental staff and follow up with corrections where needed.
    • Ability to promote positive work relationships with all departments.
    • Ability to ascertain hotel training needs and provide such training.
    • Ability to be a clear thinker, decisive, analyze and resolve problems exercising good judgment.
    • Ability to focus attention of details.
    • Ability to input and access information into computer.
    • Ability to remain calm and courteous with demanding/difficult employees, guests and/or situations.
    • Ability to perform job functions to standards under pressure of tense/confrontational situations.
    • Ability to ensure security and confidentiality of employee and hotel information.
    • Ability to work without direct supervision.
    • Ability to work long hours, 5 or even 6 days a week.

      

    QUALIFICATIONS:

    Desirable:

    • Previous guest relations training

     

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Sales and Marketing Coordinator

    Department:   Sales

    Reports to:     Dir. of Entertainment/Dir. of Sales & Business Travel

    Shift:                  AM (Full time) Day Shift       

     

    JOB OVERVIEW:

    Provide clerical/secretarial and administrative support for the director of sales and marketing, including but not limited to: typing correspondence, filing, tracing and answering telephones for general sales/reservations inquiries, property tours and, data entry of reservations and bookings, printing reports and departmental records/logs, procurement of supplies and collateral materials.

    JOB RESPONSIBILITIES:

    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Establish and maintain filing procedures.
    • Generate and process requests for records and reports.
    • Maintain complete knowledge in the use of all office equipment, computer and manual systems.
    • Answer telephones within 3 rings using correct salutations and telephone etiquette.
    • Set up work station with necessary supplies and resources materials; maintain cleanliness throughout shift.
    • Access all functions of computer according to specifications.
    • Maintain accurate trace files and communicate daily traces to Director of Sales and Marketing.
    • Retrieve and distribute departmental mail.
    • Prepare and send faxes and e-mail as required by Director of Sales and Marketing.
    • Make photocopies and process as specified.
    • Type correspondence, memos and reports as directed.
    • Attend designated meetings, take minutes, transcribe and distribute them.
    • Promote positive relations with managers and line-staff.
    • Record, coordinate and follow-up as needed on the Director of Sales and Marketing’s schedule.
    • Complete and distribute amenity request forms; follow up on any changes.
    • Maintain a current file on all departmental forms and letters with any necessary instructions.
    • Maintain an inventory of sales collateral materials.
    • Maintain an inventory of sales supplies, promotional gifts and procure as needed.

    JOB/SKILLS REQUIREMENTS:

    • Previous hotel experience a must.
    • Proficient with Microsoft office applications
    • Able to type 70 plus words a minute.
    • Ability to compute basic mathematical calculations.
    • Ability to provide legible written communication.
    • Ability to work with minimal supervision, and to prioritize tasks to meet deadlines.
    • Ability to multi-task in a fast-paced environment.
    • Ability to focus attention on details, be well organized and follow through on all tasks.
    • Ability to think clearly and remain calm in pressure situations.
    • Ability to take and transcribe meeting minutes, accurately recording context as well as content.
    • Ability to input and access data in computer.
    • Ability to use and maintain business machines: Fax, copier, printer, scanner, business phone, calculator, etc.
    • Ability to promote positive relations with all telephone callers.
    • Ability to maintain positive internal an external professional relationships.
    • Excellent filing and organizational skills.
    • Excellent communications skills, both written and oral.
    • Excellent English language skills.

    QUALIFICATIONS:

    Desirable:

    • Minimum 1-year luxury hotel experience
    • Opera experience
    • Familiarity with preparing business correspondence and statistical reports.
    • Ability to communicate in second language
    • Previous experience in guest relations

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • (3) Servers

    Department:               Cavatina

    Reports to:                  Restaurant Manager and /or assigned Captain

    Shift:                              Part-time, PM Shift

    Pay:                                10.50/ hr. plus tips

                                             (2) Positions- Full time (AM Shift)

                                             (1) Position- Part-time (PM Shift)

     

    JOB RESPONSIBILITIES:

    Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders according to hotel specifications, courteously and efficiently. Collect payments.

     

    JOB/SKILLS REQUIREMENTS:

    • 2 year(s) experience as a Fine Dining Server.
    • Food handling certificate or willing to obtain.
    • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
    • Excellent communication and customer service skills a must.
    • Ability to compute basic mathematical calculations.
    • Focus attention to details.
    • Think clearly, quickly and make concise decisions without supervision.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Host/Hostess

    Department:              Food and Beverage

    Reports to:                  Food and Beverage Manager and/or Shift Supervisor

    Shift:                              AM (Full time)

     

    JOB OVERVIEW:

    Responsible for ensuring that each guest is greeted courteously and seated promptly. Assist the Manager with daily operation of the restaurant, as needed.

     

    JOB/SKILL REQUIREMENTS:

    • To report to work in proper uniform, well groomed and punctual at all times according to hotel policies and restaurant standards.
    • Ensure proper maintenance and that the tables are properly set, ready for business.
    • Ability to focus on details.
    • Ability to maintain good communication with Managers and Servers.
    • Ensure that servers are informed of newly arrived guests to their respective sections.
    • Convey any guest complaints to the Manager; handle requests, inquiries according to procedures to ensure guest satisfaction.
    • Ability to ensure that restaurant is maintained clean and organized.
    • Ability to remain standing for duration of shift.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.
    • Ability to access and input information into P.O.S. system, when needed.

    QUALIFICATIONS:

    Essential:

    • Ability to satisfactorily communicate in English with guests, management and co-workers.
    • Excellent communication skills, both written and oral.

    Desirable:

    • High school graduate

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

  • House Attendant

    Department:              Housekeeping

    Reports to:                 Floor Supervisor, Dispatcher

    Shift:                             AM/MID/PM (Full time)

    JOB OVERVIEW:

    Maintain organization, sanitation, cleanliness and operate efficiently all aspects of guest and employee areas.

    JOB RESPONSIBILITIES:

    • Adapt to workload based on hotel occupancy.
    • Multitask, organize and prioritize tasks on an hourly and daily basis.
    • Work well with others in a team environment.
    • Work well under time constraint- clear thinking and remaining calm.
    • Perform job duties with attention to detail, speed and efficiency.
    • Follow directions effectively.
    • Maintain confidentiality of guest and hotel information.

    JOB/SKILLS REQUIREMENTS:

    • Display a high level of guest concern and care at all times.
    • Attain knowledge of services and amenities offered by the hotel.
    • Deliver cribs, rollaway beds and other guest requested items to rooms as requested
    • Consistently check and keep organized/clean of all the following areas:
      • Public areas and walkways
      • All fire exits throughout property
      • All areas of parking garage
      • Employee areas and walkways
    • Shampoo and spot clean carpets as/when required.
    • Spot clean furniture upholstery as/when required.
    • Re- stock all housekeeping closets with amenities.
    • Re-stock all housekeeping closets with linen.
    • Organize work duty priorities- utilize, review and complete daily position checklist as instructed. Communicate and check with HSK Supervisor and Dispatcher for additional assignments throughout the shift.
    • Use the proper assigned cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.
    • Ensure the security of any assigned keys and/or communication device.
    • Remove soiled linens from assigned Room Attendant guest rooms and/or floor closets. Place in designated linen carts to be brought to the Laundry.
    • Review assigned area and complete general removal of any trash and debris on floors, guest rooms and storage/linen closets.
    • Assist Room Attendants with lifting, moving and carrying of supplies.
    • Communicate with Room Attendants for rooms status updates.
    • Assist F&B and Catering departments with event set ups and breakdowns.
    • Report any damages/malfunctions in guest rooms, public areas, employee areas, etc.
    • Respond to Dispatcher and Supervisor(s) calls in a timely manner.
    • Follow all safety and sanitation procedures that pertain to the job.
    • Perform additional duties as requested.

    QUALIFICATIONS:

    Essential:

    • Minimum 1 year experience at a luxury or equivalent establishment (preferred)
    • Proficient English verbal skills (required)

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • PM Cook

    Department:              Kitchen

    Reports to:                  Executive Chef, Sous Chef.

    Shift:                              PM (Full time)

     

    JOB OVERVIEW:

    Plan, prep, set up and provide quality service in all areas of hot food production. To include, but not limited to hot menu items, hot line specials in accordance with standards and plating guide specifications. Maintain organization, rotation, cleanliness and sanitation of work areas and equipment. Ensure overall thoroughness, preparation standards and expedition of food to the guests.

    JOB RESPONSIBILITIES:

    • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
    • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
    • Inspect cleanliness and organization of the line and work stations; rectify any deficiencies. Maintain throughout the shift.
    • Cook and produce hot line items.
    • Display items attractively and to specified requirements.
    • Prepare and produce cold menu items.
    • Prepare all dishes following recipes and yield guides, according to department standards.
    • Inform the Sous Chef/Chef de Cuisine of any shortages before the item runs out.
    • Communicate any assistance needed during busy periods to the sous Chef/Chef de Cuisine to ensure optimum service to guests.
    • Maintain proper storage procedures as specified by the Health Department and hotel requirements.
    • Minimize waste and maintain controls to attain forecasted food cost.
    • Assist with inventories as scheduled.
    • Assist in plating up Banquet meals as assigned.

    JOB/SKILLS REQUIREMENTS:

    • Preferred culinary school student or Graduate. Person with a passion.
    • Ability to effectively communicate in English with guests, colleagues and management.
    • Flexible with schedule including overnights.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to prioritize, organize and follow through.
    • Ability to work well under pressure of meeting production schedules and timelines for guests’ orders.
    • Ability to be flexible to accommodate all guests’ special requests.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to comprehend and follow recipes.
    • Ability to expand and condense recipes.
    • Ability to produce creative and artistic food and dishes.
    • Ability to work cohesively with co-workers as part of a team.
    • Current CA Food Handlers card.
    • Ability to lift 10 – 30 lbs.

    Please Note: This is not a full job description

    We are an Equal Opportunity Employer

     

  • Dishwasher

    Department:              Kitchen

    Reports to:                 Executive Chef, Sous Chef

    Shift:                             PM (Full time)

     

    JOB OVERVIEW:

    Follow the hotel specifications and standards in operating the dishwashing machine to wash designated restaurant and kitchen wares, clean and maintain equipment and dishwashing/kitchen/cafeteria/compactor/storage areas. Hand washing pots, pans and other kitchen utensils/equipment. Complete other special cleaning projects as assigned.

    JOB RESPONSIBILITIES:

    • Use correct cleaning chemicals for designated items, according to OSHA regulations and hotel requirements.
    • Set up and organize work station with designated supplies and equipment; report shortages to Supervisor. Replenish as needed throughout shift.
    • Check the working condition of dishwashing machine in accordance with specifications; rectify any differences.
    • Fill the dishwashing machine with specified amounts of designated chemicals. Ensure that the temperature level of each cycle is set to standards.
    • Organize the breakdown area for drop off of dirty wares according to department standards.
    • Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
    • Position wares in designated racks correctly and send them through dishwashing machine only when full.
    • Clean only designated wares in the dishwashing machine.
    • Remove washed wares from dishwashing machine and allow to air dry.
    • Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.
    • Sort, stack and store cleaned wares in designated areas.
    • Handle all wares carefully to prevent breakage and loss.
    • Change dishwashing water/filters and refill as specified to ensure all wares are properly cleaned.
    • Monitor usage of dishwashing machine and chemicals, for efficient use of water and chemicals.
    • Maintain cleanliness and working condition of garbage disposal.
    • Maintain cleanliness and organization of work areas throughout shift.
    • Breakdown and clean dishwashing machine and work areas following specifications in accordance with departmental standards.
    • Clean and sanitize pots, pans, utensils and other kitchen equipment in accordance to departmental standards.
    • Stock kitchen lines with designated cleaned wares, utensils and equipment.
    • Clean spills in kitchen and work areas immediately.
    • Use designated chemicals, supplies and equipment (brooms, mops, stripper, buffer, etc.) to clean various floor surfaces.
    • Transport mats to the designated area and clean according to standards.
    • Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items that do not belong and place in correct areas.
    • Transport garbage containers from kitchen and work areas to dumpster; empty and clean according to standards. Adhere to recycling regulations.
    • Report any damages, maintenance problems or safety hazards to the Supervisor.
    • Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
    • Organize and restock work areas for the next shift as specified in departmental standards.

    JOB/SKILLS REQUIREMENTS:

    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Ability to follow directions.
    • Ability to adapt to priority changes of work flow or requirements.
    • Ability to operate designated machinery.
    • Ability to remain extremely alert while operating machinery.
    • Ability to exert physical effort in transporting equipment and wares.
    • Ability to work an eight-hour shift in hot, noisy, damp and sometimes close conditions.
    • Ability to endure abundant physical movement in cleaning various work areas.
    • Ability to use all senses to ensure quality standards are met.
    • Ability to differentiate dates.
    • Ability to operate, clean and maintain all equipment required in job functions.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.

    QUALIFICATIONS:

    Essential:

    • Ability to communicate in English with guests, co-workers and management to their understanding.
    • Ability to count.
    • Ability to read and write legibly.
    • Ability to work cohesively with co-workers as part of a team.

    Desirable:

    • High school diploma or equivalent vocational training certificate.
    • Previous experience as hotel/restaurant dishwasher or in a janitorial/cleaning position.
    • Familiarity with proper sanitation regulations.
    • Sanitation certificate.
    • Knowledge of proper chemical handling.
    • Ability to communicate in a second language, preferably Spanish.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Busser

    Department:              Food and Beverage

    Reports to:                  Food and Beverage Manager and/or Shift Supervisor

    Shift:                              PM (Part-time)

     

    JOB OVERVIEW:

    Assist Servers in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables/trays, service areas and equipment.  Stock all wares and equipment needed for service.

    JOB RESPONSIBILITIES:

    • Maintain complete knowledge of guest room numbers/names and locations, hours of operation, proper table/tray set ups and use of equipment.
    • Maintain complete knowledge and comply with all departmental policies/service procedures and strictly abide by state liquor regulations.
    • Collect soiled tables/trays and other items from guest rooms and corridors as assigned and transport to breakdown areas.
    • Separate wares and food according to procedures.
    • Maintain positive guest relations at all times.
    • Handle guest complaints following the six step procedures and ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
    • Clean and reset tables in accordance with department procedures.
    • Replenish wares in side stations throughout shift.
    • Clean coffee machine and other beverage equipment as assigned to the established standards.

    JOB/SKILLS REQUIREMENTS:

    • Ability to be well organized, maintain concentration and think clearly.
    • Ability to focus attention to details.
    • Ability to follow directions thoroughly.
    • Ability to exert strong physical effort in transporting supplies from storeroom to Room Service and transporting Room Service tables/trays to/from guest rooms.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.

    Essential:

    • High school diploma.
    • Certification of previous training in liquor, wine and food service.

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

     

     

     

     

  • Front Desk Supervisor (Internal only)

  • Concierge

    Department:              Concierge

    Reports to:                  Chef Concierge/or Shift Supervisor

    Shift:                              All Shifts (Full time)

     

    JOB OVERVIEW:

    Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The concierge attends to the immediate needs of guests on the telephone, at the concierge desk, and throughout their stay, including prior to their arrival as well as after their departure.

    JOB RESPONSIBILITIES:

    Maintain complete knowledge of:

    • All hotel features/services, hours of operation.
    • All hotel restaurant food concepts, menu price range, dress code and ambiance.
    • All hotel room types, numbers/names, layout, appointments, amenities and locations.
    • All hotel room rates, special packages and promotions.
    • Daily house count and expected arrivals/departures (particularly V.I.P.’s).
    • Scheduled daily group activities, names and location of meeting/banquet rooms.
    • Local events, attractions, holiday schedules.
    • Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
    • Obtain department keys and ensure security of such.
    • Thoroughly debrief departing Concierge on status of business and follow up actions.
    • Access all functions of computer system in accordance with departmental specifications.
    • Setup work station with necessary supplies’ maintain cleanliness throughout shift.
    • Legibly complete requisition for additional supplies/materials and submit to manager.
    • Maintain updated resources materials on all vendors and information to accommodate guest requests.
    • Review designated in-house guest list and be familiar with guests’ names and room locations.
    • Accommodate all guest requests expediently and courteously.
    • Follow up with designated hotel personnel to ensure completion of request.

    JOB/SKILLS REQUIREMENTS:

    • Ability to input and access data in computer.
    • Ability to focus attention on guest needs.
    • Ability to promote positive relations with all individuals who approach the Concierge Desk and by telephone.
    • Ability to think clearly, quickly, maintain concentration and make concise decisions.
    • Ability to prioritize, organize and follow up.
    • Ability to focus attention to details.
    • Ability to work in a calm and composed manner under great and constant pressure.
    • Ability to maintain confidentiality of all guest information and pertinent hotel data.
    • Ability to perform job functions with minimal supervision.
    • Ability to remain stationary and to stand at assigned post for extended periods of time.
    • Ability to work cohesively with other departments and co-workers as part of a team.
    • Strong ability to multitask and manage stress.

    Essential:

    • Training in hospitality industry.

    Required:

    • Previous service or front desk experience
    • Concierge experience
    • Fluency in a second language
    • Flexible schedule a MUST

    *Please Note: This is not a full job description

    We are an Equal Opportunity Employer

  • Front Desk Agent

    Department:               Front Office

    Reports to:                  Front Office Manager

    Shift:                            May vary (Full time)

     

     

    JOB OVERVIEW:          

    Check-in/check-out hotel guests courteously and efficiently; process all charges and payments according to established hotel requirements; handle incoming and outgoing faxes. Provide information to any guest or visitor inquiry.

    JOB RESPONSIBILITIES:

    • Clearly and pleasantly communicate in English, verbally and in writing, with guests/visitors, management and co-workers to their understanding, both in person and by telephone, in often stressful, emotional, or critical situations.
    • Answer phones quickly, clearly and professionally.
    • Provide legible communication and directions.
    • Ability to remain stationary at the Front Desk for extended periods of time.
    • Input and access data in computer.
    • Understand guest inquiries and provide responses.
    • Promote positive relations with all individuals who approach the Front Desk and contact the hotel by telephone.
    • Always present a cheerful, welcoming and positive demeanor to guests at all times while on duty.
    • Focus on guests’ needs, remaining calm and courteous.
    • Comprehend and follow instructions, to prioritize tasks in order to meet appropriate deadlines.
    • Maintain confidentiality of all guests and hotel information.
    • Ensure security of guest room access.
    • Memorize, recollect and quickly retrieve dates, names, times and other data; to recognize returning guests by appearance as well as data.

    JOB/SKILLS REQUIREMENTS:

    • Focus attention on details.
    • Think clearly, quickly and make concise decisions without supervision.
    • Work well under the pressure of multiple simultaneous arrivals/departures.
    • Work cohesively with other departments and co-workers as part of a team.
    • Ability to accurately compute simple mathematical calculations.
    • Ability to maintain good relations with staff and clients.
    • Previous Customer Service experience in comparable environments.
    • Previous experience as Front Desk Agent.
    • Previous guest relations training.
    • Knowledge of computers
    • Fluency in a foreign language

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

  • Door Attendant

    Department:                   Front Office

    Reports to:                      Manager on Duty/Bell Staff Department Head

    Shift:                                  May vary (Full time)

    Pay:                                     10.50/ hour plus tips

     

    JOB OVERVIEW:     

    Represents hotel to outside world.  Acknowledges, welcomes and assists with departures of all guests, visitors and neighbors arriving to/from the hotel.


      
    JOB RESPONSIBILITIES:

    • Maintain knowledge of scheduled daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet.
    • Assist guest and visitors into and out of their vehicles.
    • Greet arriving guest/visitors within 30 seconds of arrival at the front of the hotel.
    • Provide guests with directions to the front desk check-in area, and introduce the guest by name to the front desk clerk and/or bell person.
    • Open hotel doors for guests or visitors.
    • Maintain proper security of vehicles keys, and the accurate recording of information on the vehicle claim ticket, notably any pre-existing damage.
    • Assist guest with loading/unloading luggage into and out of their vehicles.
    • Assist Concierge staff with guest requests and services by delivering all packages/faxes/messages within 30 min, unless instructed differently.

    JOB/SKILLS REQUIREMENTS:     

    Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

    Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

    QUALIFICATIONS

    Essential:    

    • A valid California driver’s license.
    • Good driving record.
    • Ability to drive all types of vehicles.
    • Ability to satisfactorily communicate in English with guests.
    • Ability to lift bulky objects weighing up to 50 pounds.
    • Ability to exert physical effort in removing, replacing, and transporting guest luggage in and out of vehicles or rooms.
    • Ability to withstand being outdoors and exposed to all weather conditions throughout assigned shift.
    • Ability to remain stationary at assigned post for lengthy periods of time.
    • Ability to multi-task and work well under pressure of a number of arriving/departing guests.    

    Desirable: 

    • Ability to understand guest inquiries and provide responses.
    • Ability to focus on guests needs
    • Ability to prioritize and organize.
    • Ability to think quickly and make good judgments.
    • Ability to maintain positive relations with taxi/limousine drivers.
    • Previous guest relations training

    *Please Note: This is not a full job description.

    We are an Equal Opportunity Employer

     

Sunset Marquis

1200 Alta Loma Road
West Hollywood, CA
90069

RESERVATIONS

Toll-Free: 800.858.9758
P: 310.657.1333
F: 310.652.5300